FAQ

How do I pay for the products I want to buy?

We now support PayPal and Amazon Pay. In your amazon pay account you can use many credit cards such as American Express,Visa , Mastercard and more, which are offered and secured by Amazon itself. We are offering a wide range of options to secure your purchases in a variety of ways. More info about Payment methods and Return.

How long does shipping usually take?

For items in stock, orders usually  will be shipped out within 1-2 business days, and generally it takes 1-7 working days to delivery to you. Please be aware that some orders may be delayed by order processing or other issues. More info about our Shipping Policy 

What if I try LitONES and it isn't a good fit?

We know how important it is to have gear that works for you. If you aren't 100% satisfied with your LitONES, return it within 30 days for a full refund. We can't refund any items that have been damaged for reasons not covered by our warrany, and shipping fees (when applicable) are not refundable. Our 30-Day Money Back Guarantee only applies to products purchased at LitONES.net. If you purchased your LitONES products at an authorized retailer, please contact them for return policy information.

Can I Still Return Items If They Are Worn, Damaged, Or Have The Tags Removed?

Sorry, you can only return undamaged items with the original tags attached. Check Return Policy.

Does this lamp cast glare on eyeglasses?

Square 3 & Square 3 plus will balance the light sources on both sides, allowing the light to shine outside the frames of your glasses while still illuminating your face.LitONES adopts the Edge-Lit side emitting technology, laser dot matrix light guide technology and more technologies to protect your eyes.

Does it work while charging?

Yes it does! It comes with a charging cable and adapter for computers.

Will Square 3 Plus work with iPad Pro?

It is self-powered and can be used with anything you want.

Is Square 3 compatible with Macbook air?

Yes,it is fully compatible with the macbook air series.And it is compatible with most laptops on the market.

Can the Square 3 plus be charged from a wall outlet?

Of course, we are equipped with a special charger.

Is this clamp can be replaced by base?

We don't suggestion to change it privately because its design is from saving space idea.

Does Square 3 plus have enough light for makeup?

Yes it gets very bright. LitONES adopts the Edge-Lit side emitting technology, laser dot matrix light guide technology and more technologies to protect your eyes.

Is it possible to adjust the brightness of the light?

Our products support stepless dimming, which can be adjusted according to personal preferences.Protect your eyes with Edge-Lit lighting technology, which provides more powerful but softer lighting.

Do I need the app to use LitONES products?

No.

The light cannot be installed on the stand securely?

Square 3 Plus Desk Light for Video Conference in order to secure the light on the stand properly, the black cap that may have come with the stand needs to be removed. This will allow the light to be mounted completely onto the stand. Once it is mounted completely, tighten the side knob until the light is snug on the stand.

How long will it take to fully charge the Light?

Normally, for the Square 3 Portable Video Conference Light, it takes about 2.5 hours to be fully charged if charged with a 5V 2A charger.

How long could the battery of the Square 3 Portable Video Conference Light?

The built-in 3200 mAh battery allows this Square 3 Portable Video Conference Lightportable video conference light to provide 24 hours of runtime at 100% brightness.The light features a USB Type-C port so it can be charged by main power, portable chargers, and car chargers using the included charging cable.

Does the light irritate the eyes?

It's a 95+ color-rendering Index that feels natural—while preventing blue light and protecting your eyes from dryness, ​​​​swelling, and strain even after long hours of several calls.

Can I have the light stay on all night?

Built-in 3200mAh high-capacity lithium battery that can power your lighting requirements for up to 24 hours anywhere you use it.