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About Us

About LITONES INC and LitONES

Welcome to LitONES, a brand to offer lighting solutions for customers around the world. Our mission is to provide great lighting for video calls, streaming, vlogging, content creators, and even studio lighting. Our slogan, "Great lights make us one," reflects our commitment to bringing people together with the best possible lighting solutions.

With our headquarters in China and our office in the US, we serve markets in both the US and EU. Our extensive experience and expertise in the lighting industry have made us a leader in video conference lighting products. Our unique "Sunshine Simulation" technology sets us apart from the competition and has been a key factor in our success.

At LitONES, we are dedicated to providing the best lighting solutions to enhance your experience in any setting. We are constantly innovating and improving our products to meet the ever-changing needs of our customers. Thank you for choosing LitONES as your trusted lighting brand.

 

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Shipping Policy

  • Processing Time: Orders for in-stock items ship within 1-2 business days and deliver within 1-7 working days.
  • Shipping Methods: We use FedEx, UPS, USPS, and Amazon Logistics. Free shipping is available in the US, Canada, UK, Australia, New Zealand, and EU countries.
  • Restrictions: We do not ship to PO boxes or APO/FPO addresses. Deliveries occur Monday to Friday, excluding holidays, and may require a signature.
  • Order Changes: Orders cannot be changed or canceled once submitted. Unsuccessful deliveries will be returned to the warehouse for a credit to your account.

Return Policy

  • 30-Day Guarantee: Returns are accepted within 30 days for a full refund, including original shipping charges.
  • Specific Items:
    • Dented Box: New condition, 30-day return.
    • Refurbished: 1-year warranty, 30-day return.
    • Open Box: 30-day refund-only policy.
  • Extended Holiday Returns: Purchases from Nov 15 to Dec 23 can be returned until Jan 31 of the following year.
  • Order Cancellations: Cannot be canceled after shipping.
  • Return Process: Contact support at Support@LitONES.net with order details. Refunds processed within 3-5 working days after receiving the item.

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