Refunds & Returns
Simple, fair, and transparent—so you can shop with confidence.
Return Window
We offer a 30-day return window. If you’re not fully satisfied, you may request a return within 30 days of delivery.
- Items must be new, unused, with all accessories and original packaging.
- Please obtain approval by email before sending any item back.
Eligibility
Returnable:
- New, unused items with full packaging and accessories
- Defective or damaged-on-arrival items (see below)
Non-returnable:
- Items past the return window
- Used, damaged, missing parts, or not in original packaging
- Gift cards, custom items, clearance/final sale (if marked)
How to Start a Return
- Email us at support@litones.com.
- Include your order number, email address, and reason for return. If damaged/defective, attach photos or video.
- Once approved, we will reply with the return address and detailed instructions.
Return shipping policy: Return shipping cost is the customer’s responsibility; other regions vary.
Damaged or Defective on Arrival
If your item arrives damaged/defective, contact us within 7 days of delivery with your order number, a description, and photos/video. We will prioritize a replacement or refund.
Refund Method & Timing
- Refunds are issued to your original payment method.
- After we receive and inspect the return, refunds are typically processed within 5 business days.
- Your bank/payment provider may require additional posting time.
Exchanges
To exchange an item, start the process by email and note “exchange”. We’ll guide you through the next steps.
Contact Us
Questions? Email us at support@litones.com. We’re here to help.